Frequently Asked Questions

Q:How do I schedule a party?
Just give us a call and we will be happy to reserve your party date and time.

Q: Is a deposit required?
A $75 non-refundable deposit is required to reserve your party.  The balance is due and payable on the day of your party.

Q: How many guest can I invite?
Up to 30 jumpers, there is a $5 charge per additional jumper.  Parents are more than welcome to come and play too.

Q: What time should my guest and I arrive at the party?
We ask that everyone arrive no more than 5 minutes prior to your scheduled party. Please try not to arrive earlier than 15 minutes prior to the party time, as there will be likely be another group in the lobby.

Q: Do I need to stay at the party?
The party host is required to stay at the party, other adults are also welcome to stay and join in on the fun. Guests may drop off their children if the host is ok with that. 

Q: Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, guest must have a waiver completed and signed by a parent/guardian. 

Q: Are socks required?
Socks are required at all times, for guest safety and enjoyment, socks are required to play on  ALL the inflatables as well as being in the play area on the mats. 

Q: Can I bring my own food to my party?
If you have BOOKED a party you may bring in cake, cupcakes, ice cream at no additional cost.  If you would like to bring in a fruit tray, pizza or other food a $1/person charge will be applied for clean up and for the additional paper goods we will provide.

Q: Are there any additional items I need to bring to the party?
If you bring a cake, please bring  candles, and a lighter or matches. If you happen to forget we have candles and a lighter to use. For your convenience,  socks available for purchase.

Q: What if I need to reschedule my party?
To avoid additional charges, we require at least 8 days advance notice if you need to cancel or reschedule your party.  If you cancel or reschedule your party within 7 days of your party date, you will be responsible for 50% of the total party price.  If you cancel or reschedule your party within 2 days of you party date, you will be responsible for 100% of the total party price.  REMEMBER THAT YOUR DEPOSIT IS NON-REFUNDABLE (SORRY NO EXCEPTIONS).

We are excited to help host your next celebration here at Jump Around Utah. If you have any additional questions, please don't hesitate to call us at (801) 977-9000.

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